Hospitality/Customer Service FAQs

• What do you do here? What is this place?

  We are a sports facility designed specifically for kids, and offer Gymnastics, Tumbling and Cheer classes to children of all ages. 

• Do you have free play?

  All of our classes are tuition-based and involve ongoing education. We do not have open gym or other open areas.

• Do you offer trial classes?

  Yes, we have trial classes at no charge.

• What happens if I miss a class?

  • Actively enrolled students who miss a class due to illness, holiday, emergency or snow day may Makeup in any class of the same level that has openings.
  • To schedule a Makeup, please call Kids First at 513-489-7575.
  • Upon arrival for your Makeup class, please pick up a Makeup Pass at the Hospitality Desk before proceeding to class.
  • In the event it is not possible to Makeup a class we will happily provide an alternative option based on teacher recommendation or for some programs we can offer an Open Gym Pass.
  • Overuse of Makeups negatively affects classes. Please honor the spirit of this privilege and use it only for for illness, holidays, emergencies and snow days.

  
  

• Is there a family discount?

  Yes, in your immediate family--regardless of how many programs they are involved in--only ONE tuition pays full fare - - - all 2nd, 3rd, 4th, etc tuitions are discounted a FULL 20%.